Refund policy

CNC Tool Solutions has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@cnctoolsolutions.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@cnctoolsolutions.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty

• Misuse, abuse, negligence, or accidents.
• Improper installation, maintenance, or storage.
• Alterations or repairs made by anyone other than authorized Company personnel.
• Operation beyond recommended capacities, speeds, or environmental conditions.
• Normal wear and tear, including consumable components (e.g., cutting edges, seals, inserts).

1. Contact the Company's customer service department immediately upon discovery of the defect.
2. Obtain a Return Merchandise Authorization (RMA) number.
3. Return the product, freight prepaid by the Buyer, to the designated Company facility along with proof of purchase and a description of the defect.
4. The claim item will be sent back to the manufacturer and inspected and diagnosed. Any malfunction due to a factory defect will be either repaired or replaced.  If repair cannot be made a replacement item will be issued.
5. A factory inspection report for any item sent back for diagnosis will be provided by the factory engineers.